[COMPANY_LEGAL_NAME]) must be completed and every clause verified before it is relied upon.Refund & Cancellation Policy
Last updated: [DRAFT — DATE PENDING]
This policy explains how cancellations and refunds are handled for bookings made through the Volotix platform operated by [COMPANY_LEGAL_NAME]. It forms part of our Terms of Service. The specific cancellation terms that apply to a booking are shown on the Listing and at checkout before you pay.
1. Cancellation Policy Tiers
Each Listing specifies one of the following cancellation tiers, shown before booking: [FLEXIBLE_TERMS], [MODERATE_TERMS], [STRICT_TERMS]. The refundable amount depends on the tier and how far before check-in you cancel — for example [EXAMPLE_TIER_TABLE].
2. How to Cancel
You can cancel from [CANCELLATION_LOCATION] in your account. The refundable amount, if any, is calculated automatically based on the Listing’s cancellation tier and the time of cancellation.
3. Service Fees
The Volotix service fee is [SERVICE_FEE_REFUND_TERMS — e.g. refundable / non-refundable] on cancellation. Gateway processing costs may be [GATEWAY_FEE_TERMS].
4. Refund Method & Timing
Approved refunds are returned to the original payment method via the original gateway ([SUPPORTED_GATEWAYS]). Refunds are typically processed within [REFUND_PROCESSING_WINDOW]; the time for funds to appear depends on the payment provider and may take [BANK_SETTLEMENT_WINDOW].
5. Host-Initiated Cancellations
If a Host cancels a confirmed booking, the Guest receives a full refund of amounts paid, and Volotix may apply [HOST_CANCELLATION_ CONSEQUENCES] to the Host.
6. Bank Transfer & Manual Payments
For bank-transfer bookings, refunds are issued to [BANK_REFUND_METHOD] after verification. Proof of the original transfer may be required per [BANK_REFUND_TERMS].
7. Non-Refundable Situations
Certain situations may be non-refundable, including [NON_REFUNDABLE_CASES — e.g. no-shows, violations of house rules, cancellations after check-in], as detailed at booking.
8. Disputes & Chargebacks
If you believe a refund was handled incorrectly, contact [SUPPORT_EMAIL] before initiating a chargeback. Disputes are handled per [DISPUTE_PROCESS].
9. Exceptional Circumstances
In events beyond reasonable control ([FORCE_MAJEURE_EXAMPLES]), Volotix may apply an adjusted refund approach as described in [EXTENUATING_CIRCUMSTANCES_POLICY].
10. Contact
Questions about a refund or cancellation: [SUPPORT_EMAIL].