Refund & Cancellation Policy

Every listing uses one of two cancellation policies, chosen by the Host — Flexible or Strict. The policy that applies is shown on the listing, so please check it before you book.

• Flexible — full refund even if you cancel on the day of check-in.
• Strict — full refund if you cancel at least one day before check-in; cancelling on the day of check-in is non-refundable.

If a Host cancels a confirmed booking, the Guest is due a full refund and Volotix will help find another stay. If something is seriously wrong on arrival — the property is unsafe or not as described — contact us within 24 hours with photos, and we will review it and confirm whether a partial or full refund, or a rebooking, is due.

Refunds are paid by the Host, from the Host's own account, to the account the Guest paid from. Volotix does not hold booking funds and does not issue refunds; Volotix will confirm the cancellation and the refund amount due under the policy to both parties. The time for a refund to appear depends on your bank. All prices are in Pakistani Rupees (PKR). Questions: support@volotix.com.